Working in Herrmans Customer Service and Support Team

We asked two of the CSS team members, Kristina Sandén and Daniel Keleperas how they would describe what you need working in the Customer Service and Support Team, and what they find is the most valuable part of their work. Here you will get two different views on what makes a great customer service team member, from two people with slightly different profiles, who together combine their strengths to a great match in the team. 

Kristina has now worked 3 years at Herrmans and has extensive experience in customer service in different settings prior to this job. “I think the most essential quality is that you like to be in touch with people when working in a customer service team. Even though we mostly interact with our customers via e-mail and phone, it shines through when you have a positive attitude and like to help the customer. Being a team player is really important, we are often at the center of the action, collaborating with different departments and people at Herrmans to give the customers the best possible service.”

“The most rewarding thing for me is being in touch with many different people from many countries and cultures. And of course, when you manage to solve something and get positive feedback from a happy customer, that outweighs any bad day you may have”, Kristina says.

Daniel Keleperas has been working with Herrmans for soon 2 years, and he recently finished his Bachelor’s degree in International Business. Daniel handles customer support, also with special focus on handling claims and developing forecasts. “I would say that curiosity and tenacity are great starting points for this job. To work in customer service, I think it’s good to be empathetic to a customer’s worry or issue and treat everyone with kindness and professionalism. And to be an accountable team-player is also an important characteristic.”

To sum it up, Daniel says that the best part of the job is getting to work together not only with your colleagues but also with your customers. “After a short while the customers become good acquaintances, and sometimes they even become new friends!”, Daniel concludes.

Further reading:
Herrmans Values and how we aim to work